Returns & Exchanges
At Ming Hair we specialize in the supply and sale of 100% Virgin hair extensions. Our goal is to deliver premium Virgin hair that is unprocessed, soft and beautifully tangle free.
Ming Hair stands by the exceptional quality of our hair extension bundles, wigs and accessories. If you are dissatisfied with your product, we offer our customers a 7 day guarantee on their purchases with us.
Steps to Follow for Returns & Exchanges
If you would like to return or exchange your purchase, please contact customer support at firstname.lastname@example.org to start the return process. Please include your order number and the reason for your return. Once we review your request and your return has been approved, we will reply by email with your Return Authorization Number (RAN). You will need to send your original order via a trackable source to (remember to include your RAN):
Ming Hair, 9722 Groffs Mill Drive, Box 233, Owings Mills, MD 21117
We will only issue a guarantee on the products purchased if it is returned in its original packaging, has not been worn or used in any way, shape or form. You are responsible for all return or exchange shipping costs.
Once the returned item passes inspection, our customer service team will process your return (minus the original shipping cost) or exchange.
If an item you have requested is out of stock or otherwise unable to be shipped, we will notify you via email of your options. If we do not receive a response within 3 business days, we will call to confirm the issue with your order. If our attempts to contact you are met with no response we will simply cancel your order and refund your payment method within a week of your order date. Please be sure to check your spam folders for any correspondence, or mark Ming Hair as an accepted sender.
Have Additional Questions?
If you need additional assistance, contact us at email@example.com and one of our expert team members will be happy to provide more information about our exchanges or refunds.